Refund & Return Policy

Due to the nature of blind box products, all items are randomly packed and cannot be exchanged for specific characters.

We only accept returns or refunds under the following conditions:

- The item arrives damaged or defective
- The wrong item was shipped

To request a refund or replacement, please contact us within 7 days of receiving your order with photo or video evidence.

Non-Returnable Items:
- Opened blind box products
- Items without quality issues
- Items damaged due to misuse

Refunds (if approved) will be processed to your original payment method within 5–10 business days.

If you have any issues, please contact our support team at:
xuanbox147@gamil.com